1.1 Thermae.com identity and contact details
Atlantis d'E BVBA
Business number: 0456 442 111
Thermae.com is the commercial group comprising Thermae Boetfort "TB", Thermae Boetfort Hotel "TBH", Thermae Grimbergen "TG", Thermae Grimbergen Hotel "TGH" and Privé Sauna Lagoon "PSL".
All commercial relations between one or more visitors to or users of the facilities of Thermae.com (Atlantis d'E BVBA), hereinafter referred to as "THERMAE", are governed automatically and ipso jure by these contractual conditions, to the exclusion of all others.
1.2 Special offers and promotions
Special offers and promotions are always limited in time and, as regards the sale of moveable property, only while stocks last. Any special offers and/or promotions may never be combined with any discounts granted by THERMAE.
Our facilities comply with the applicable standards and guidelines. All the undertakings of THERMAE are best-effort undertakings and may never be interpreted as performance undertakings in any way whatsoever. THERMAE attaches a great deal of importance to cleanliness and hygiene and we expect visitors and users to make every necessary effort, in the interests of all concerned, to respect this at all times and cooperate fully in this respect.
2.1 Means of making reservations
Reservations can be made in various ways. Each form of reservation implies automatically and ipso jure that you declare your agreement with the application of these contractual conditions.
· Sauna: not applicable
· Beauty & Massage: by telephone only
· Packages: by telephone only
· Hotel rooms: by telephone or on line
· Private sauna: by telephone or on line.
Reservations for Packages with hotel accommodation, Hotel Rooms or Private Sauna facilities are noted as firm by THERMAE upon receipt in cash of the reservation fee at our reception, a bank transfer stating the reservation name, date and service, or upon payment reservation by credit card by our services.
A payment reservation is a temporary provision on your credit card. No amount is credited when this is made. In the event of late cancellation or a no-show, this payment reservation can be converted into an actual sale.
No advances are requested or charged for sauna, beauty & massage or packages without hotel accommodation.
If you have a gift voucher, you simply need to give the number and description of the gift voucher. If the appointment is not kept, then the gift voucher lapses.
3 Cancellations and no-show
3.1 Cancellation conditions
Reservations for Beauty & Massage, Packages, Hotel Rooms or Private Sauna facilities are subject to the same cancellation conditions.
Cancellations can be made 48 hours before the appointment. If an appointment is not cancelled within this period or if the client does not appear (no-show), the full amount of the reservation remains due.
In the event of late cancellation or no-show, THERMAE retains the reservation fee permanently and irrevocably as compensation for the administrative costs incurred. In that case, the user or visitor concerned can neither assert any rights in respect of THERMAE nor reclaim the reservation fee.
In the event of cancellation on time, the reservation fee is refunded by means of a transfer to your bank account.
3.2 Appointments without reservation fee
Appointments for services for which no reservation fee applies can also be cancelled 48 hours in advance without additional costs. In the event of cancellations made after this period, or if the client does not appear (no-show), the amount of the reservation remains payable in full.
4 Payment of the balance after use
The balance remaining payable after deduction of the reservation fee paid at the end of the period of use, including costs of treatments received, drinks and snacks ordered, should preferably be paid in cash immediately upon leaving the THERMAE facilities, or settled immediately by bank card or credit card. Non-payment or late payment gives rise automatically and ipso jure, without prior formal notice, to compensation in favour of THERMAE amounting to 10 % of the balance thus still payable, with a minimum of EUR 50, and less the interest on arrears at the usually legal interest rate which is also payable automatically and ipso jure as of the time the payment falls due. The amount thus still owed should be received in our account number 734-1234567-57 within seven calendar days, otherwise we reserve the right, if need be, to proceed with a forced collection.
5 Gift vouchers
5.1 Ordering gift vouchers
Gift vouchers can be ordered and paid for in the following ways:
· Ordered at reception, paid for in cash, by bank card or credit card. The gift voucher is handed over immediately.
· Ordered by telephone, paid for by credit card, with the amount increased by the postage costs. The gift voucher is sent by recorded delivery.
· Ordered by e-mail, paid for by bank transfer or credit card, with the amount increased by the postage costs. The gift voucher is sent by recorded delivery.
· Ordered via the internet, paid for via KBC Online, ING Homepay, Belfius Directnet, Visa, Mastercard or transfer. You have the choice between receiving the voucher by e-mail immediately upon payment or receiving it by recorded delivery. If you opt to receive the voucher by recorded delivery, the amount is increased by the postage costs.
· If you buy a gift voucher in our online shop, at our reception or any other way: it’s NOT a reservation. For treatments, packages, overnight stays, … you still need to make a reservation in advance. You can only make a reservation by phone. Thermae Boetfort: 02/759.81.96. Thermae Grimbergen: 02/270.81.96.
5.2 Numbering and issue
The gift vouchers are numbered. May we ask you to inform the recipient of the gift voucher that, when redeeming the gift voucher and on the occasion of a prior reservation, he or she should preferably provide the corresponding number and description of the gift voucher in order to avoid any errors.
The gift voucher is a means of payment by the user or visitor and should be presented upon entering our facilities. Without a gift voucher, the user or visitor has no valid proof of payment and will have to pay the full amount of the reservation, plus any additional treatments and refreshments ordered. The period of validity of the gift voucher remains unchanged.
The THERMAE gift vouchers are valid for six calendar months as of the day of issue. No compensation can be offered after the expiry date. This period can only be extended in the event of long-term illness, upon presentation of a medical certificate.
5.4 Loss or theft
The gift vouch is the proof of payment of the user or visitor and should be presented upon entering our facilities. In the event of loss or theft, the client or user is not entitled to any financial compensation or exchange.
In principle, gift vouchers cannot be exchanged, either at the request of the party having purchased the gift voucher, or at the request of the recipient. Purchased gift vouchers retain their original value. If a reservation other than that indicated on the gift voucher is made, this value is deducted from the total amount of the reservation, plus any additional treatments and refreshments ordered.
6 Children and young people
Children and young people up to the age of18 are always accompanied by at least one adult person of age, who is at least 21 years old. The adult or adults accompanying children or young people up to the age of 18 are deemed to be the legal representatives of the aforementioned children and young people, or at least to have received the presumed authorisation of the individual or individuals exercising parental authority or the equivalent over the aforementioned children or young people. THERMAE cannot be obliged or presumed to undertake the necessary advance checks in this matter.
Should THERMAE or any members of its staff suspect any serious indication of infringements of the above, THERMAE and its staff reserve the right to refuse both the children and young people referred to above and the accompanying adult or adults as referred to above access to the facilities. In this case, however, the balance owed remains payable and the procedures laid down in section 3 will be applied.
7 Liability in the event of theft and possible accidents
THERMAE can never be held liable for any accidents in the THERMAE facilities and this also applies for any accidents in the car park and access routes to the THERMAE facilities.
Nor is THERMAE responsible for damage to the personal property of visitors or users, including vandalism, theft, wrongful use or consumption, or for (in)voluntary blows or injury caused by third parties for whom THERMAE does not have to take responsibility. This list is not exhaustive.
8 Temporary right of use in return for payment
The users of and visitors to the THERMAE facilities are entitled to unhindered and uninterrupted use of the facilities they have reserved in return for payment of the agreed price, full details of which are available both at our reception and on our website. Exceptions apply, however, when for safety reasons or owing to urgent necessity or intervention, an interruption is essential, in which case THERMAE will make every effort to deal with the interruption and corresponding disruption as quickly as possible. In the event of force majeure, the users and/or visitors are not entitled to a refund of the price paid, and this cannot give rise to any other rights at the expense of THERMAE.
9 Hygiene, health and safety
Before you make use in privacy of our wellness facilities, in the interests of everyone and not least of you yourself, it is obligatory to take a thorough shower and to disinfect your feet properly.
THERMAE relies on the fact that you use all aspects of our facilities with due diligence, acting with reasonable circumspection, and that you endeavour to avoid accidents or injury at all times. THERMAE attaches great importance to safety and hygiene and we expect exactly the same of users and visitors, in the interest of everyone and not least of you yourself.
The facilities that you can enjoy in private are not in any way areas for play, nor were they designed or created for that purpose. Diving into the water from the edge or engaging in any type of ball games is forbidden at all times.
The user should also remember that the facilities provided by us are to be considered as wet rooms, in which the stone structures above all, such as the floor coverings in particular, can always pose a danger of slipping or loss of balance due to wetness or a film of water caused by condensation, which means that appropriate caution and shower slippers are required at all times. The use of shower slippers is compulsory. If the user does not have his or her own shower slippers, these can be hired or purchased.
10 House rules and practical guidelines
To ensure harmonious relaxation, please abide by the following rules:
· Please remain composed and quiet in the thermae and do not disrupt the rest of other visitors.
· Abide by the textile rules and always take a shower upon arriving in the public or private thermae and after using the toilet.
· It is forbidden to bring you own food and drink with you or to consume this in our facilities.
· Smoking is not permitted anywhere in our facilities. If you smoke outside, please only do so in the designated areas places and put out the butts in the facilities provided for this purpose at the main entrance.
· You may only use transparent, plastic bags in the thermae, and both mobile phones and cameras are forbidden.
· Physical contact is absolutely forbidden in the public thermae!
· It is forbidden at all times to add alien products or supplementary substances in or to any part of the THERMAE facilities or to apply them, in particular in or to the swimming pools or whirlpools.
· Should any damage – even unintentional – be caused to the THERMAE facilities, THERMAE reserves the right to claim appropriate compensation for this from the users or the visitors who have caused the damage and/or those who should be responsible for them, or, and simply upon presentation of a corresponding invoice, to have the damage or the damaged part restored immediately at the cost of the users or the visitors and/or those who should be responsible for them and who have caused this damage, among other things in order to limit the damage as much as possible.
The management is entitled to refuse admission to any person who appears to pose a danger for the safety and the health of those present (drunkenness, disturbance of the peace, failure to comply with these regulations, etc.).
11 Applicable law
Belgian internal law applies at all times. Any disputes will preferably be settled out of court and on the basis of a reasonable and balanced approach; otherwise the courts of the justice of the peace of Grimbergen are competent to hear and rule on disputes and arguments of any kind.
We hope you enjoy your time at THERMAE
The Thermae Team