Covid-19: info page

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On Wednesday 28 October from 23 pm we had to close our sauna and wellness centres for a second time. Our Thermae Boetfort Hotel is closed, our Thermae Grimbergen Hotel stays open though. Hotel guests can still enjoy a nice breakfast. Our public thermal baths, private saunas and the beauty salon will be closed. Read here all the frequently asked questions related to COVID-19.

 


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I booked an overnight stay at your hotel, does this give me access to the public baths?

Thermae Boetfort Hotel is closed, Thermae Grimbergen Hotel is open. Our public thermal baths, private saunas and the beauty institute are closed, also to hotel guests. Breakfast is included in the overnight stay, otherwise the restaurant is closed.

I have made a reservation with you by phone, which has not yet been paid. What now?

Your reservation has been automatically cancelled. Please do not contact us about this.

I have made a reservation online and have already paid. What now?

Your reservation has been cancelled. Your confirmation email counts as a gift voucher valid for one year from reopening. As soon as we open again, you can make a new reservation and use this gift voucher. Please bring the confirmation email as proof. It is sadly not possible, both financially and practically, to refund all payments already made.

I have a membership card or a multi-visit pass, what now?

Your membership card is automatically extended with the duration of the closure. The multi-visit passes are valid indefinitely, so you can use them again after the reopening.

My gift voucher expires during your closure, what now?

The period of validity is automatically extended with the duration of the closure. Please do not contact us about this.

It is my birthday during your closure, what will happen with the birthday promotion?

Don’t worry, its validity will definitely be extended so that you can come and relax at our green wellness centres estates very soon. The moment the government measures are cancelled and we are able to open our doors to you again, we will let you know. There is no need to email us in the meantime. Want to stay up-to-date with what we are up to? Follow our social media channels for the latest news and subscribe to our newsletter or visit our website.

If you still have questions, mail to info@thermae.com and we will answer you as soon as possible. The response time may currently be slightly longer than you are used to from us, thank you for your understanding.

Take care of yourself and each other, hope to see you soon!

As a result of the government changing the coronavirus measures, the above info may no longer be up-to-date. This article was posted on 28/10/2020 and will be amended as soon as possible following any new changes.


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