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General conditions

GENERAL:


1. HOLDERS OF A CLUB MEMBERSHIP HAVE UNLIMITED ACCESS TO THE CLUB FACILITIES. RESERVATIONS ARE ALWAYS REQUIRED FOR RACKET SPORTS AND GROUP SESSIONS.

2. ALL PAYMENTS ARE MADE ONLINE OR VIA BANCONTACT, CREDIT CARD OR CASH AT THE COUNTER.

3. JOINING AND / OR MEMBERSHIP FEES WILL NOT BE REFUNDED. EXCEPT IN CASE OF DEATH OR MOVING TO A DISTANCE OF MORE THAN 30KM.

4. WE USE A FINGERPRINT, A PERSONAL QR-CODE OR CARD ACCESS SYSTEM. EACH SUBSCRIPTION IS INDIVIDUAL.

5. OPENING TIMES, SESSIONS AND ACTIVITIES CAN BE AMENDED AT ALL TIMES WITHOUT PRIOR NOTICE.

6. EVERY MEMBER MUST HAVE THEIR IDENTITY CARD SCANNED AT THE COUNTER.

7. WE OFFER DIFFERENT FORMS OF SUBSCRIPTIONS. MORE INFO CAN BE OBTAINED AT THE RECEPTION.

8. MEMBERSHIP FEES CAN BE AMENDED AT ALL TIMES. PRICE CHANGES WILL ALWAYS BE SUBJECT TO A NOTICE PERIOD.

9. PAYMENTS FOR 12 MONTHS VIA STANDING ORDER ARE AUTOMATICALLY RENEWED ON A MONTHLY BASIS. IF THE MEMBERSHIP IS NOT TO BE EXTENDED, THERMAE SPORTS MUST BE INFORMED BY EMAIL OR REGISTERED POST. THIS EMAIL OR REGISTERED LETTER MUST BE IN THE POSSESSION OF THE CLUB 1 MONTH BEFORE THE MEMBERSHIP EXPIRES. AFTER RECEIPT OF THIS REGISTERED LETTER THE SUBSEQUENT MONTH IS CONSIDERED AS THE CANCELLATION MONTH.

10. MONTHLY MEMBERSHIP FEES THROUGH STANDING ORDER WILL BE REQUESTED AT THE BEGINNING OF THE RELEVANT MONTH. IF THE PAYMENT IS REFUSED FOR ANY REASON, THE PAYMENT WILL BE MADE AT THE RECEPTION AT THE FIRST VISIT OF THE RELEVANTH MONTH.

11. IN CASE OF AN ABSENCE DUE TO AN PROFFESIONAL STAY ABROAD OR OF ILLNESS, THE MEMBER CAN SUBMIT AN ATTESTATION FROM THE EMPLOYER OR A DOCTOR’S NOTE. THE NOTE MUST REACH THE CLUB IN THE FIRST TWO WEEKS OF INABILITY. THE PERIOD OF ABSENCE WILL BE RENEWED WHEN MEMBERSHIP EXPIRES. THIS MUST BE A PERIOD OF AT LEAST 14 CONSECUTIVE DAYS. IN CASE OF PAYMENT BY DIRECT DEBIT, A PRO-RATA BASIS WILL BE DRAFTED FOR THE FOLLOWING PERIOD. DURING THE PERIOD OF ABSENCE ACCESS TO THE CLUB WILL NOT BE ALLOWED.

12. MEMBERS UNDER THE AGE OF 18 ARE THE RESPONSIBILITY OF THEIR PARENTS OR GUARDIAN.

13. CHILDREN UNDER THE AGE OF 15 CANNOT BE MEMBERS WITHOUT AT LEAST 1 PARENT, GRANDPARENT OR GUARDIAN BEING A MEMBER. THESE PERSONS MUST BE PRESENT IN THE CLUB WHEN THE CHILD TAKES PART IN ACTIVITIES.

14. PERSONS UNDER THE AGE OF 16 ARE TO ADHERE TO LEGAL RESTRICTIONS, AS LAID DOWN BY THE ALCOHOL LICENSE OF THE CLUB.

15. MEMBERS MUST BEHAVE COURTEOUSLY TOWARDS EACH OTHER AND NOT USE OFFENSIVE OR DEFAMATORY LANGUAGE.

16. SMOKING IS NOT ALLOWED IN THE CLUB.

17. THE WEARING OF ANY RELIGIOUS SYMBOLS IS NOT ALLOWED.

18. IT IS STRONGLY ADVISED NOT TO LEAVE ITEMS UNATTENDED ANYWHERE IN THE ENTIRE BUILDING.

19. THE CLUB BEARS NO RESPONSIBILITY FOR LOSS OF MONEY OR PERSONAL PROPERTY OF MEMBERS OR GUESTS. THE CLUB IS ALSO NOT RESPONSIBLE FOR ANY LOSS OR DAMAGE TO VEHICLES OF MEMBERS OF GUESTS PARKED ON THE CLUB’S PREMISES.

20. MEMBERS MUST PARK THEIR VEHICLE IN THE PARKING BAYS PROVIDED. UNLAWFULLY PARKED VEHICLES WILL BE REMOVED.

21. MEMBERS ARE RESPONSIBLE FOR THEIR PROPERTY AND WILL OBSERVE ALL RULES AND REGULATIONS OF THE CLUB. MEMBERSHIP CAN BE SUSPENDED OR REVOKED IF THE CONDUCT OF THE MEMBER IS UNREASONABLE OR FAILS TO CONFORM TO THE RULES AND REGULATIONS OF THE CLUB.

22. THE MANAGEMENT RESERVES THE RIGHT TO REFUSE OR DENY ACCESS TO SPECIFIC GUESTS/MEMBERS.

23. EACH MEMBER AGREES TO PARTICIPATE IN CLUB ACTIVITIES AT THEIR OWN RISK. IN CASE OF ABSENCE AND/OR NEGLIGENCE OF THE CLUB, SUPERVISORS, STAFF OR OTHER AGENTS, THE MEMBER ACCEPTS THEIR NON-LIABILITY FOR ANY DAMAGE SUSTAINED. SUCH DAMAGE IS NOT LIMITED TO INJURIES, BUT ALSO INCLUDES DEATH AS A RESULT OF ACTIVITIES UNDERTAKEN IN THE CLUB.

24. THE CLUB RESERVES THE RIGHT TO USE ONE OR MORE SECTIONS OF THE CLUB FOR SPECIAL EVENTS 5 TIMES PER YEAR. THE OCCUPIED SECTIONS WILL NOT BE AVAILABLE TO MEMBERS DURING THESE TIMES.

TENNIS PICKLEBALL & PADEL:

1. THE COURTS ARE ACCESSIBLE TO PLAYERS ONLY.

2. THE COURTS ARE ONLY ACCESSIBLE TO MEMBERS OR PLAYERS WHO PAYED THE RENT OF A COURT AT THE RECEPTION. 

3. RESERVATIONS CAN BE MADE VIA THE WEBSITE OF THERMAE SPORTS OR VIA THE THERMAE SPORTS CLUB APP. 

4. A COURT CAN BE RESERVED FROM ONE WEEK IN ADVANCE.

5.TENNIS: IF PLAYING SINGLES, IT IS NECESSARY TO ENTER TWO NAMES. IN CASE OF DOUBLES, IT IS NECESSARY TO ENTER 4 NAMES. PICKLEBALL & PADEL: IT IS NECESSARY TO ENTER 4 NAMES, IF PLAYING SINGLE, RESERVATION ONLY CAN BE DONE AT THE COUNTER IN THE CLUB.

6. WHEN PLAYING SINGLES RESERVING TWO COURTS IN SUCCESSION IS NOT PERMITTED. IF AFTER THE RESERVED HOUR A COURT IS FREE, A SECOND COURT MAY BE BOOKED. THIS SHOULD BE REGISTERED AT THE COUNTER FIRST.

7. WHEN PLAYING DOUBLES, RESERVING TWO COURTS IN SUCCESSION IS PERMITTED. FOUR FIRST AND SURNAMES MUST BE PROVIDED.

8. CANCELLATION OF A COURT MUST BE DONE IN ADVANCE.

9. IF A MEMBER HAS NOT OCCUPIED THE RESERVED COURT AFTER 15 MINUTES, THE CLUB HAS THE RIGHT TO MAKE THE COURT AVAILABLE TO ANOTHER MEMBER.

10. PRIVATE LESSONS ARE TO BE AGREED THROUGH THE INSTRUCTOR. THE COURT HAS TO BE PAID AT THE RECEPTION WHEN ENTERING THE CLUB. A CHARGE OF 50% WILL BE MADE FOR CANCELLATIONS WITHOUT A DOCTOR’S NOTE MADE BETWEEN 48 HRS AND 24 HRS IN ADVANCE AND 100% WHEN MADE WITHIN LESS THAN 24 HRS. NO REFUND IS ANTICIPATED FOR THE CANCELLATION OF A PRIVATE LESSON.

11. IT IS STRICTLY FORBIDDEN TO GIVE PRIVATE LESSONS WITHOUT PERMISSION FROM THE CLUB.

12. THE CLUB RETAINS THE RIGHT TO RESERVE COURTS FOR TOURNAMENTS AND OTHER SOCIAL ACTIVITIES.

13. TENNIS HALL, TENNIS COURTS, PICKLEBALL COURTS & PADEL COURTS:
a. MEMBERS MUST ALWAYS WEAR APPROPRIATE SHOES WITH A CLEAN SOLE, WHICH MEANS SMOOTH SOLES WITHOUT GRAVEL.
b. TENNIS PLAYERS MAY NOT PASS DIRECTLY FROM THE OUTSIDE COURTS TO THE TENNIS HALL.
c. THE COURTS MUST BE SWEPT AFTER EVERY PLAYING HOUR WITH THE DRAG NET PROVIDED.
d. DRINKS, FOOD AND SMOKING ARE NOT ALLOWED ON THE COURTS.

FITNESS:

1. THE GYM AND HALLS FOR GROUP SESSIONS ARE NOT ACCESSIBLE FOR THOSE UNDER THE AGE OF 15 UNLESS FOR MEDICAL REASONS PROVEN WITH A MEDICAL CERTIFICAT AND WITH AN ADJUSTED MEMBERSHIP.

2. THE TIMETABLE FOR GROUP SESSIONS IS SUBJECT TO CHANGE. EVERY CHANGE IS AT THE DISCRETION OF THE CLUB AND DOES NOT REQUIRE ADDITIONAL COMMUNICATION.

3. MEMBERS ARE RESPONSIBLE FOR MONITORING THEIR CONDITION WHEN TAKING PART IN ACTIVITIES AT THE CLUB. WHEN NOTICING UNUSUAL SYMPTOMS, THE MEMBER MUST IMMEDIATELY:
a. REFRAIN FROM ANY PARTICIPATION IN ACTIVITY, UNLESS OTHERWISE DIRECTED.
b. INFORM AN INSTRUCTOR ABOUT THE SYMPTOMS EXPERIENCED.

4. ALL NEW MEMBERS ARE ENCOURAGED TO MAKE AN APPOINTMENT WITH THE FITNESS INSTRUCTORS, IN ORDER TO OBTAIN A FITNESS ANALYSIS AND HAVE AN ADEQUATE AND SAFE TRAINING SCHEDULE PRESCRIBED.
a. A SPECIFIC TRAINING SCHEDULE IS PREPARED BASED ON THE OBJECTIVES AND INFORMATION PROVIDED BY THE MEMBER.
b. THE MEMBER MUST INFORM THE FITNESS INSTRUCTORS OF SUBSEQUENT CHANGES IN THE INFORMATION ORIGINALLY PROVIDED.
c. IN SOME CASES, THE FITNESS INSTRUCTORS MAY REQUIRE ADDITIONAL MEDICAL INFORMATION FROM THE GP OF THE MEMBER, IN ORDER TO PROPOSE A SAFE AND PROPER TRAINING SCHEDULE. IN WHICH CASE THE MEMBER WILL BEAR THE COST OF OBTAINING THE REQUIREMENT WRITTEN MEDICAL INFORMATION FROM THE GP.
d. THE TRAINING SCHEDULE IS DESIGNED TO GRADUALLY INCREASE THE ACTIVITY OF THE HEART AND THE RESPIRATORY SYSTEM. HOWEVER, THE RESPONSE OF THE HEART AND THE RESPIRATORY SYSTEM TO THE TRAINING SCHEDULE CANNOT BE FORECAST WITH ACCURACY. MEMBERS ACCEPT THERE IS A RISK OF ADVERSE EFFECTS DURING OR AFTER TRAINING SESSIONS.
e. THE TRAINING SCHEDULE INCLUDES EXERCISES. THESE EXERCISES MAY INCLUDE WALKING, JOGGING, CYCLING, CLIMBING STAIRS, ROWING, AEROBICS AND POWER TRAINING. THE PROGRAM IS DESIGNED WITH A GRADUAL INCREASE IN ACTIVITY OF THE BODY IN ORDER TO INCREASE THE GENERAL FITNESS LEVEL.

5. HYGIENE AND TIDINESS
a) SPORTS WEAR AND SPORT SHOES MUST BE WORN IN THE FITNESS CENTRE. SHOES MUST HAVE CLEAN, NON-MARKING SOLES. IT IS ALSO STRICTLY FORBIDDEN TO ENTER THE FITNESS CENTRE IN SLIPPERS.
b) IT IS NOT PERMITTED TO BRING SPORT BAGS INTO THE GYM.
c) IT IS NOT PERMITTED TO TRAIN BARE CHESTED OR ON BARE FEET UNLESS IN SPECIFIC GROUPCLASSES.
d) A TOWEL MUST BE USED ON EXERCISE EQUIPMENT, MATS AND BENCHES. AFTER USE THE EQUIPMENT MUST BE WIPED CLEAN WITH THE CLEANING PRODUCTS AVAILABLE IN THE HALL.

6. CLEANING UP THE EQUIPMENT AFTER USE
a) WEIGHT DISCS AND KETTELEBELLS MUST BE RETURNED TO THE APPROPRIATE RACKS AFTER USE.
b) REMOVE ALL DISCS FROM BARS AND APPARATUS AND PLACE THEM ON THE RACKS SORTED WEIGHTS.
c) PLACE TOOLS FOR THE CABLE BRIDGE IN THE BOX PROVIDED.
d) DO NOT MOVE EQUIPMENT FROM THE UPPER FLOOR TO THE GROUND FLOOR OR VICE VERSA; THESE ARE SEPERATE AREAS.
e) PLACE THE SMALL EQUIPMENT USED (DUMBELLS, KETTLEBELLS, MEDECINE BALLS, MATS, STRETCHERS, SKIPPING ROPES, HOOPS, STEPS, TUBES, STICKS, ETS...) BACK INTO THE DESIGNATED PLACE;

7. USE OF THE EQUIPMENT
a) USE THE EQUIPMENT FOR THE EXERCISE FOR WHICH IT WAS MADE.TILTING OR MOVING THE EQUIPMENT IS NOT PERMITTED.
b) FOR APPARATUS WITH A BUILT-IN STACK OF WEIGHTS, NO ADDITIONAL WEIGHTS MAY BE NOT BE ADDED; THE CABLES ARE NOT PROVIDED FOR THIS KIND OF USE.
c) DURING A BREAK IN A SESSION, EQUIPMENT SHOULD, IF POSSIBLE, BE RELEASED FOR USE BY OTHER MEMBERS.
d) CLAMPS MUST BE USED AT ALL TIMES ON DUMBBELLS.
e) JUMPING FROM TREADMILLS IS STRICTLY FORBIDDEN. THESE MUST FIRST HAVE COME TO A FULL STOP.
f) TO INCREASE THE INTENSITY SETTINGS OF EQUIPMENT NOT IN USE BY YOURSELF IS STRICTLY FORBIDDEN.

8. RESPECT FOR OTHER MEMBERS
a) USE ONLY ONE EQUIPMENT AT A TIME. CIRCUIT SETUPS THAT BLOCK MULTIPLE DEVICES ARE NOT ALLOWED.
b) BENCHES AND DEVICES ARE NO STORAGE SPACE. KEEP YOUR CELLPHONE, KEYS, HEADPHONES, BOTTLES AND OTHER GOODIES WITH YOU AND MAKE SURE THEY ARE NOT A NUISANCE TO OTHER MEMBERS.
c) MAKE SURE YOU DO NOT BLOCK EQUIPMENT WHEN TRAINING WITH LOOSE WEIGHTS, MATS, BALLS OR OTHER MOVABLE EQUIPMENT.
d) CALLING OR SURFING IN THE GYM? RATHER NOT BUT IF SO, NOT ON SPEAKER;

GROUP SESSIONS:

1.  THE NUMBER OF PARTICIPANTS IS LIMITED ACCORDING TO THE SESSION.

2. RESERVATIONS CAN BE MADE 2 DAYS BEFORE THE START OF THE LESSON ON OUR WEBSITE AND/OR VIA THE THERMAE SPORTS CLUB APP.

3. IF YOU CANNOT COME TO AL CLASS FOR WHICH YOU HAVE RESERVED, YOU MUST CANCEL THE RESERVATION. THIS CAN BE DONE UP TO 15 MINUTES BEFORE THE CLASS STARTS VIA SPORTS.THERMAE.COM OR IN THE MYCLUBPLANNER APP. WE WILL CHECK YOUR ATTENDANCE AT CLASSES BASED ON CHECK-INS AT THE TURNSTILES. TO BE COUNTED AS PRESENT, YOU MUST HAVE PASSED THE TURNSTILES AT THE ENTRANCE WITHIN 3 HOURS BEFORE THE START OF THE CLASS AND YOU MUST SCAN YOUR FINGER, MEMEBERSHIP CARD OR QR-CODE. JUST WALKING TROUGH DOES NOT COUNT.

4. NON-ATTENDANCE WITHOUT CANCELLATION COUNTS AS ONE VIOLATION. IF YOU COMMIT 3 INFRINGMENTS WITHIN ONE MONTH, YOU RIGHTS TO BOOK GROUP LESSONS, WILL BE BLOCKED FOR ONE WEEK. FOR REPEATED OFFENCES, WE RESERVE THE RIGHT TO EXTEND THE PENALTIES.

CHANGING ROOMS:

1. WEARING SHOES WHEN ENTERING THE WET ZONES (LIGHT GREY COATED ZONE), SUCH AS SHOWERS, TOILETS, CORRIDORS AND POOL, IS NOT PERMITTED.

2. MEMBERS ARE REQUESTED TO DRY THEMSELVES IN THE WET ZONE AND RESPECT THE COMFORT AND SAVETY OF EVERYONE IN THE DRY ZONE (GREY TILES).

WELLNESS:

1. AT OUR WELLNESS FACILITIES, WE ONLY ALLOW MEN TO WEAR SWIMMING PANTS; SWIMMING TRUNKS OR UNDERWEAR ARE NOT ALLOWED.

2. TO PROVIDE MEMBERS THE OPPORTUNITY TO RELAX, SILENCE AND DISCRETION SHOULD BE OBSERVED.

3. THE SAUNAS ARE MIXED. WEARING OF A SWIMWEAR AND USE OF BATH TOWELS IS COMPULSORY.

4. THE HAMAM IS MIXED. WEARING OF SWIMWEAR IS REQUIRED, BUT NOT A TOWEL.

5. PORING WATER OR ANY OTHER PRODUCT ON THE STOVES IN THE SAUNAS IS NOT PERMITTED.

6. SHOWERING IS COMPULSORY BEFORE AND AFTER USE OF THE SAUNA AND HAMAM.

7. THE POOL HAS A CONSTANT DEPTH OF 1.30M. IT IS TREATED WITH PH CHLORINE AND UV LAMPS (TO REDUCE THE USE OF CHLORINE). IT IS HEATED UP TO +/- 30°C.

8. DIVING OR JUMPING INTO THE POOL IS NOT PERMITTED.

9. FOOD AND DRINK ARE NOT ALLOWED.

10. SHOWERING BEFORE ENTERING THE POOL IS COMPULSORY.

11. IN CASE OF USE OF THE BATHROOM, A SHOWER IS REQUIRED BEFORE RE-ENTERING THE POOL.

12. ENTERING THROUGH THE FOOT-BATH IS COMPULSORY.

13. BALL GAMES ARE NOT ALLOWED.

14. CHILDREN UNDER THE AGE OF 12 SHOULD ALWAYS BE ACCOMPANIED BY A PARENT OR GUARDIAN.

15. CHILDREN UNDER THE AGE OF 15 WILL ONLY HAVE ACCESS TO THE POOL ON WEDNESDAYS BETWEEN 12.00 AND 18.00 AND SAT/SUN FROM 9.00 TO 18.00. DURING SCHOOL HOLIDAYS ALSO ON MON/WED/FRI FROM 12.00 TO 18.00.

16. SWIMMING IS NOT ALLOWED DURING AQUA GYM AND FLOATFIT SESSIONS.

THE RULES MAY BE CHANGED AT ANY TIME, THE MOST RECENT VERSION IS AVAILABLE ON WWW.THERMAE.COM