1. Cookies statement

This website uses cookies.

1.1      What are cookies?

Cookies are small text files that can be used by websites in order to improve your user experience. We use cookies to personalize content and advertisements, to enable social media functions and to analyze our web traffic. We also share information about your use of our website with our social media and advertisement partners for analysis.

In compliance with the law, we are allowed to store cookies on your device if they are necessary for the proper functioning of the website. For all other kinds of cookies, we need your agreement.

This website uses different kinds of first and third party cookies.

Necessary cookies:

necessary cookies help to improve the usability of a website by enabling basic functions like page navigation and access to restricted areas of a website. Without these cookies, the website would not be able to work properly.

Functional cookies:

functional cookies remember your preferences and earlier visits to the website. This serves for example to remember your language settings and to maintain the link to your shopping basket.

Analytical cookies:

analytical cookies serve to store statistics of the website for the website owners. Google Analytics for example can measure the number of visitors and what browser they used.

Tracking cookies:

the tracking cookies that are used on this website are Google Analytics and a Facebook pixel. They enable the possibility to show advertisements of THERMAE to visitors of this website on other online platforms.

1.2      What happens when I disable cookies? 

Thanks to cookies, the advertisements you see online are better personalized to your interests. If you disable cookies, you will still get to see advertisements, but they will no longer be personalized according to your surfing behavior online. If you disable cookies that remember your preference settings, you will need to write your passwords, log in and language settings every time you access your account. You can refuse to accept cookies on this website after which you will not receive personalized advertisements of THERMAE. You can also (de)activate cookies in your browser settings.

2.      Privacy Statement

THERMAE processes personal information in compliance with this privacy statement. For further information, questions or comments on our privacy policy, please contact the following email address: privacy@thermae.com. 

2.1      Purposes of the processing

THERMAE collects and processes customers’ personal data for customer and order management (customer administration, order/delivery follow-up, invoicing, solvency follow-up, and the sending of marketing and personalised advertising. More specifically, this concerns saving the last and first name, telephone number, email address, language preference and address from the client as well as in certain situations a credit card number and expiration date. These data are used to make reservations and if necessary to contact the client. We also ask certain data during the registration procedure for our newsletter and birthday special on our website. These data will only be used for the aforementioned purposes. Lastly, we retain the right to communicate a client’s personal data to the members of the Sauna Association of Belgium in case of severe misconduct included, but not limited to: disrespect of the interior house rules, violent behaviour and inappropriate physical contact. This to maintain and guarantee the safety of all visitors of wellness centres who have a membership to the Sauna Association of Belgium.

2.2      Legal foundation for the processing

Personal data is processed based on Article 6.1.

(a) consent;

(b) required for the implementation of an agreement;

of the General Data Protection Act. 

Insofar as the processing of personal data takes place based on Article 6.1. a) (consent), customers always have the right to withdraw the given consent. 

The customers’ personal data will only be processed for internal marketing goals inside THERMAE and they will only be transferred to external partners who assist THERMAE in stocking and safeguarding these data.

2.3      Retention period

Personal data processed for customer management will be stored for the time necessary to satisfy legal requirements (in terms of bookkeeping, among others).

2.4      Right to inspection, improvement, deletion, limitation, objection and transferability of personal data 

The customer has at all times the right to inspect their personal data and can have it improved/improve it should it be incorrect or incomplete, have it removed, limit its processing an object to the processing of their personal data based on Article 6.1 (f), including profiling based on said provisions. 

Furthermore, the customer is entitled to obtain a copy (in a structured, standard and mechanically readable form) of their personal data and to have said personal data forwarded to another company. 

In order to exercise the aforementioned rights, the customer is requested to: 

Send an email the following address: privacy@thermae.com.

2.5      Direct marketing

The customer is entitled to object free of charge to the processing of any processing of their personal data aimed at direct marketing.

2.6      Complaint

The customer has the right to file a complaint with the Belgian Privacy Protection Commission (35 Rue de la Presse, 1000 Brussels - commission@privacycommission.be).