Closure due to Covid-19 measures
The Thermae Grimbergen Hotel is open, our two wellness centres and the Thermae Boetfort Hotel are still closed for the time being. Given the positive figures we hope to reopen soon. Please call (02 270 81 96) for the current promotions.
Read here all the frequently asked questions related to COVID-19.
I booked an overnight stay at your hotel, does this give me access to the public baths?
Our public thermal baths, private saunas and the beauty institute are closed, also to hotel guests. Breakfast is included in the overnight stay, otherwise the restaurant is closed.
I have made a reservation with you by phone, which has not yet been paid. What now?
Your reservation has been automatically cancelled. Please do not contact us about this.
I have made a reservation online and have already paid. What now?
Your reservation has been cancelled. Your confirmation email counts as a gift voucher valid for one year from reopening. As soon as we open again, you can make a new reservation and use this gift voucher. Please bring the confirmation email as proof. It is sadly not possible, both financially and practically, to refund all payments already made.
I have a membership card or a multi-visit pass, what now?
Your membership card is automatically extended with the duration of the closure. The multi-visit passes are valid indefinitely, so you can use them again after the reopening.
My gift voucher expires during your closure, what now?
The period of validity is automatically extended with the duration of the closure. Please do not contact us about this.
It is my birthday during your closure, what will happen with the birthday promotion?
Don’t worry, its validity will definitely be extended so that you can come and relax at our green wellness centres estates very soon. The moment the government measures are cancelled and we are able to open our doors to you again, we will let you know. There is no need to email us in the meantime. Want to stay up-to-date with what we are up to? Follow our social media channels for the latest news and subscribe to our newsletter or visit our website.
If you still have questions, mail to info@thermae.com and we will answer you as soon as possible. The response time may currently be slightly longer than you are used to from us, thank you for your understanding.
Take care of yourself and each other, hope to see you soon!
