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Frequently asked questions

Do I need to bring my identity card?

Yes, you must always bring your ID card with you so it can be scanned upon arrival.

Only the original ID card or a valid passport will be accepted.

Copies, driving licences, emails or any other documents cannot unfortunately be accepted.

Coming as a group? Every member of the group must also bring a valid ID card or passport.

If you do not have a valid ID card or passport with you, we will unfortunately have to refuse access to our wellness domain.


Didn’t find the answer to your question?

No problem: send an email to info@thermae.com, contact us by phone, or fill in the contact form. We’ll be happy to help you further.

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