Frequently asked questions

Do I need to pay a deposit whenever I make a reservation?

We do not ask for a deposit when you book thermal baths with treatments or one-day packages. However, we do ask clients to respect our terms and conditions of cancellation and cancel appointments at least 48 hours in advance. For hotel bookings, hotel packages, larger bookings or groups we ask for credit card details. We will discuss this with you at the time of booking.

Didn't find an answer to your question?

No problem, you can send us an email at info@thermae.com or contact us by phone. We are more than happy help you.
Please note: reservations can not be made by email. Please call us to book your reservation.

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