Beware of phishing

This issue is part of a broader, worldwide security concern affecting the hotel sector. Cybercriminals are targeting external booking and software systems used by hotels. As a result, guests from various hotels may receive suspicious messages that appear legitimate at first glance.

We want to help you recognise these messages and protect yourself.

Have you booked an overnight stay at our hotel? Then please be extra cautious with messages received via WhatsApp, SMS or email. Thermae Boetfort and Thermae Grimbergen will never ask you to:

• make a direct payment via email, SMS or WhatsApp,
• enter or verify your banking or personal details through a link,
• make any payment outside our official booking channels.

If you do receive such a message, it is not from us. Do not click on any links, do not make any payment and do not reply to the message.

Not sure? Get in touch

If you’re uncertain about the authenticity of a message or want to double‑check something, feel free to call us directly at 02 270 81 96 (Thermae Grimbergen) or 02 759 81 96 (Thermae Boetfort). Our team will gladly assist you and help verify whether the message is legitimate.

Your safety and peace of mind matter to us. Thank you for staying alert.