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Frequently asked questions

How and when to cancel?

You can cancel your booking free of charge up to 48 hours in advance. If you cancel later than that, you will have to pay a charge. Our planning is based on the number of bookings. Our clients are kindly requested to take this into account and cancel only in the event of adversity (e.g. sickness or accident). We only accept cancellations by telephone.


Didn't find an answer to your question?

No problem, you can send us an email at info@thermae.com or contact us by phone. We are more than happy help you.
Please note: reservations can not be made by email. Please call us to book your reservation.

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