Frequently asked questions

I've forgotten my swimsuit? How can I get it back?

Take good care of your belongings. When you leave our premises, have a good look in your bathrobe pockets and the lockers to make sure you don’t forget anything. Have you lost something despite these checks? Telephone our reception or send an e-mail to boetfort@thermae.com / grimbergen@thermae.com. We will check to see if we have your lost property and, if so, you can come to collect it or we will send it to you. Note: Due to the large number of items lost, we can only keep them for a maximum of one month. After that, we give them to second-hand charity shops.

Het antwoord op je vraag niet teruggevonden?

Geen probleem, stuur een mailtje naar info@thermae.com of neem telefonisch contact op. Wij helpen je graag verder.

Opgelet: reservaties worden niet via mail behandeld. Gelieve ons hiervoor op te bellen.

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