Frequently asked questions
COVID-19: My gift voucher expired during your closure, what now?
If you bought a gift voucher during the mandatory closing, don't worry. The same applies, of course, to anyone who already had a gift voucher which expired during this closure. Specifically, we are extending all gift certificates purchased from us (in the webshop or at the reception) between 1/9/2019 and 8/6/2021. We are making all these vouchers valid until December 9, 2021. You don't have to contact us for this, just bring your gift voucher along during your visit. With a gift certificate, you can now also book an entrance or private sauna online in one click. This way you may avoid long waiting times on the phone!
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